Glam4less Refund & Return Policy

At Glam4less, we sell carefully curated thrift (pre-loved) fashion pieces. Each item is inspected, described, and photographed to ensure transparency before purchase.

By purchasing from us, you agree to the terms below:

1. Product Description & Transparency

We make every effort to ensure all product descriptions are accurate.

Every item includes clear images and details
Any visible wear, flaws, or imperfections will be clearly stated before purchase
Customers are encouraged to review all details before placing an order

2. Return Policy (Change of Mind)

Due to the nature of thrift fashion:

We do not accept returns for change of mind
We do not accept returns for sizing issues, fit, or personal preference
All purchases are considered final sale once payment is completed

3. Refund Policy

Refunds are only applicable in the following cases:

Item is significantly different from the description
Item is damaged or defective and was not disclosed before purchase
Wrong item was delivered (see Section 5)

Where eligible, customers must report issues within 48–72 hours of delivery, with clear photo/video evidence.

4. Store Credit / Exchange

Where applicable, Glam4less may offer:

Exchange (subject to availability), or
Store credit of equal value

This is optional and applies only in qualifying cases approved by Glam4less.

5. Wrong Item Delivered (Glam4less Error)

If a customer receives an item that is different from what they ordered due to a packing or dispatch error:

The customer is entitled to a full refund or replacement
Glam4less will arrange pickup or return of the wrong item at no cost to the customer
The issue must be reported within 48–72 hours of delivery
Proof (photo/video) will be required for verification

This type of issue is considered a fulfillment error and is fully the responsibility of Glam4less.

6. Defective or Pre-Noted Items

Some thrift items may have minor imperfections due to prior use.

All such imperfections will be clearly disclosed before purchase
Once disclosed and accepted at checkout, the item is considered final sale and non-returnable

However, any undisclosed major defect will be treated under the refund policy in Section 3.